Get answers to common questions, track your order, or reach our team directly. We're here for you.
You are always welcome to contact us at: contact@nordicstretch.com
We're around from 9am to 8pm (Monday-Friday)
We offer free and trackable shipping on all orders. If you have specific delivery requests, please contact us to explore express shipping options for an additional fee.
Once your package has been shipped, delivery usually takes 5–10 business days, depending on the carrier and your delivery address. Please note that factors beyond our control - such as weather, transport delays, or customs processing - may affect delivery times.
We start processing your order as soon as it’s placed. Normally, it takes 2–3 business days before your package is shipped, excluding weekends and public holidays. During periods of high demand, promotions, or sales, processing times may be slightly longer - but we always do our best to ship your order as quickly as possible.
We do our best to ship orders promptly. If you need to cancel, please reach out within 2–3 hours of placing your order at contact@nordicstretch.com and include your order number. After processing has begun, we’ll still try to help, but cancellation can’t be guaranteed.
If you need to update the delivery address for an order you’ve already placed, please contact us as soon as possible at contact@nordicstretch.com.
We’ll do our best to assist, but once your order has begun processing or is being prepared for shipment, we can’t guarantee that changes can be made.
Most orders arrive with nothing extra to pay. Occasionally, though, your country's customs authority may add duties or import taxes. That part is out of our hands. If you do get charged, just send us the receipt and we'll cover it.
If your order isn’t collected, it will be sent back to us by the carrier. A €20 / $20 handling fee will apply to cover return and processing costs. If you’d like to cancel your order, please collect the package first and then reach out to us so we can arrange the return properly.
Yes, the stick is built to support users up to 150 kg (330 lbs).
No, it arrives in four sections that you screw together. Assembly takes about a minute. The threaded rod on each section screws into the internal thread of the next, from one end to the other.
Hard, smooth floors are ideal. Wood, tile, laminate, or concrete. The ball ends grip best on these surfaces, so you'll get the most stability. Thick carpet works against you, since it reduces both grip and stability.
For a little extra cushioning underfoot, our yoga mat is a great option. It's firm and grippy enough to keep you stable while being kinder on your feet and joints than a bare hard floor.
They're an upgraded version of the standard ball ends. Slightly larger opening and a raised dot pattern that grips hard floors even better.
Completely normal. A small gap at the collar is just cosmetic and has no effect on performance or safety. The thing to check is that the sections feel solid when you press on them, if they do, you're all set. If you feel any wobble or movement, reach out and we'll help.
Absolutely! The adjustable length means you can start with a shorter setting and gradually progress as your mobility improves. Our included training guide shows you exactly how to get started safely, no experience needed.
Very little. The stick breaks down into compact sections and comes with a carrying case. You can use it in your living room, bedroom, or even a hotel room. If you have enough space to stand, you have enough space to train.
While we can't make medical claims, many customers report improvements with sciatica, lower back pain, tight hamstrings, hip stiffness, and knee discomfort. Always consult your healthcare provider for specific conditions.
You'll receive the Nordic Stretch Mobility Stick and our comprehensive digital training guide as a e-book.
Yes! The adjustable length and non-slip foam handles make it perfect for all ages and fitness levels. The stable ground contact ensures safe, controlled stretching without strain.
Absolutely. The stick itself acts as a support point - you hold it while you move, which means it actually improves your stability during stretching.
You can also anchor it against a wall for extra security. Many users with balance concerns find it far safer and more controlled than floor stretching or unsupported exercises.
We offer a 30-day money-back guarantee. If you’re not completely happy with your results, simply return it for a full refund.
Head to nordicstretch.com/apps/my/courses/list and log in with the email address you used at checkout.
Your course will be waiting under "My Courses." One thing to watch for: if you paid with Apple Pay or Google Pay, the email tied to those can sometimes be different from the one you normally use, so it's worth checking that one too if your course isn't showing.
Your training guide is a digital PDF, so it won't be in the box. it's sent straight to your email automatically after purchase. If it's not in your inbox, have a quick look in your spam or promotions folder, as it sometimes lands there.
You can also download it from the link in your order confirmation email, or just reach out and we'll send it over to you directly.
Your mystery gift is digital too, and it's emailed to you after purchase. It's worth checking your spam folder if it hasn't shown up. Still can't find it? Reach out and we'll get it straight to you.
At Nordic Stretch, we are committed to ensuring our customers are 100% satisfied with their purchases. If for any reason you are not completely satisfied with your order, we’re here to help. Please review the return process and policy here: https://nordicstretch.com/pages/returns
You have 30 days from the date you receive your item to request a return — even if the product has been tried.
We want you to feel confident when shopping with us. If something went wrong, we’ll help right away.
Wrong product or size: Contact us within 48 hours at contact@nordicstretch.com and we will send the correct item at no extra cost.
Damaged or defective product: Contact us within 24 hours with photo or video evidence. Once the claim is approved, we will send a replacement free of charge.
Issues reported later than 30 days: For defects reported after 30 days, we offer a replacement but not a refund.
For a wrong or missing item, send your order number and a photo of what you received. Once we have that, we'll take it from there.
To be eligible for a return, the product must be in its original condition and all parts must be complete.
To initiate a return, please contact our customer service at contact@nordicstretch.com
Include your order number and a brief explanation of the reason for the return or how we can improve our products.
No, return shipping is covered by the customer. If your item is defective, contact us first as we can often resolve the issue without a return.
1. Contact our friendly support team at contact@nordicstretch.com
2. Please let us know the item you'd like to return, your reason for returning the item, and our staff will advise the returns address.
3. Once your item has landed in our warehouse, please allow up to 1 week for us to process your refund / exchange.
Nordic Stretch reserves the right to refuse returns that do not meet our policy guidelines. Items returned after the eligible period may also be declined. Returns sent to any address other than the one provided via our returns process will not be accepted.
